ServiceNet- Network Support Service
Managing and maintaining an enterprise-grade network is a complex and time-intensive task – and, with businesses more dependent than ever on their IT infrastructure, any network performance issues can be hugely costly.
Comprehensive Networking Support
Your network carries the lifeblood of the business. For users it's out of mind - until something goes wrong. IT departments therefore need to have a network support service they can rely on. CDW ServiceNet provides a solution for the total end-to-end management of networks, working proactively with our customers to monitor, improve, repair and manage their network investment.
Understanding your workload demands, and using the right technology-fit for your organisational needs, is key to network management. CDW ServiceNet is built upon our expertise in solution design, multiple vendor technologies and customer service – resulting in true end-to-end networking support.
- CDW ServiceNet spans the physical and virtualised environments of the data centre, campus and enterprise networks
- CDW's ServiceNet engineers all hold industry recognised networking accreditations across multiple vendors; we deliver vendor-ratified services to our clients and our ServiceNet engineers have all necessary vendor tools at their disposal
- ServiceNet offerings are underpinned by a competitive set of service level agreements (SLAs); typically these are offered with a guaranteed fix SLA, making ServiceNet more comprehensive in its support than standard vendor offerings.
Keeping Your Network Healthy
Network management is more than just providing a fix; CDW’s ServiceNet team works with customers to help keep their networks running as efficiently as possible and mitigating risk of failure.
- CDW Network Health Checks assess your network assets, hardware, software, design, equipment lifecycle, and support coverage. This ensures your network infrastructure is fully optimised
- We take a proactive approach to network support, ensuring we identify potential weaknesses or faults, and correct issues before they start to impact business performance
- Comprehensive support is offered through CDW's Service Desk , and our Field Engineering team can provide replacement parts and hardware break-fix for network devices on-site.
We're focused on providing our customers with world class network support services globally.
|Equipment Repair and Maintenance|
|Parts Management and Logistics|
|Software Support, IOS Download, SAMT Access|
|Self Service Device Configuration Management|
|Automated Fault Alerting|
|Device Configuration Management|
|Device Software / IOS Management|
|Managed Proactive Monitoring|
How we can help
At CDW, we're focussed on giving you the best possible network support. If you would like to find out more about how CDW can help please get in touch.