IT infrastructures are complex to manage and maintain, and no organisation can avoid occasional unplanned equipment issues. Being able to accurately diagnose the problem and quickly resolve it is the competitive differentiator.
When you face an issue within your infrastructure, you want to know where to find a resolution. CDW Service Desk is a UK-based support system which runs from our Service Operations Centre (SOC). The SOC provides 24x7x365 centralised remote monitoring and management of our customer’s infrastructure, and allows our technical teams to deliver industry-leading reactive and proactive support.
Your First Point of Contact
When a problem within your infrastructure needs to be resolved, the quicker you get answers, the better. CDW’s Service Desk operation is designed to remove the stress from any issues you may be facing, and deliver a solution within an agreed timeframe:
- CDW Service Desk seeks to maximise issue resolution as your first point of contact
- Our operatives are trained in hardware and software support allowing them to resolve or diagnose problems immediately
- First line support comes from our technical team who possess detailed knowledge of all major hardware and software technologies
- Our architectural design team are also available to help resolve high priority problems
The Right Answers
Our customers trust us to provide the expertise needed to solve their IT challenges, whatever the difficulty or technology. Service Desk is built around an extensive pool of highly trained experts, all of whom are experienced in issue-resolution.
- Teams are built around technology and sector - when we escalate a customer support requirement, the right person is available to help
- With end-to-end customer relationships in place, our teams will support any eventuality within your infrastructure
- All incidents are logged so that we can use data to identify root causes and permanently resolve issues.
We recognise our customers’ their needs change over time. The CDW Service Desk is constantly evolving to ensure our support systems remain adaptable to the needs of our customers.
- CDW’s technical team is trained to accommodate emerging technology trends
- We regularly deploy completely unique solutions to address our customers’ business requirements.
We are focussed in offering your business the support it needs to run efficiently and profitably.
At CDW we commit to supporting our customers through their IT challenges, whenever they occur and whatever they are. If you’d like to find out how we can help please get in touch.