Service Operations Team Leader

Service Operations Team Leader

Closing date: 30 March 2018

Location: Peterborough

Ref Num: 3256

The Service Desk team are currently recruiting for an enthusiastic and motivated addition to their department.

Are you looking for a fast-paced and challenging role where you will be a point of escalation for the team?

Are you:

•    Passionate about providing all CDW customers with the best level of customer service and support?
•    Team focussed with a genuine passion for managing and leading individuals?
•    An excellent communicator with good relationship management skills?

If so, the Recruitment team wants to hear from you by noon on 30 March 2018!

The Service Operations Team Leader is responsible for leading and managing a team within the Service Desk to deliver effective service to CDW’s customers.

Knowledge and Experience

•    Awareness of ITIL methodologies and best practice
•    Knowledge of the working practices of the area responsible for
•    Good working knowledge of Microsoft Word, Excel and Outlook
•    Previous team management experience
•    Practical experience of an external Managed Services provider

Before you apply, why not take a look at the top ten reasons to join CDW...

Please note, your application will be retained for a period of six months. After this period it will be removed from our systems.

To apply for this position, please click ‘Apply Now' and send your CV and a covering letter.


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