Service Delivery Manager

Service Delivery Manager

Closing date: 07 December 2018

Location: London

Ref Num: A5077

CDW is currently recruiting for an enthusiastic and motivated Service Delivery Manager to work from our London office.

Are you:

  • Self-motivated and looking for a challenge?
  • Experienced in a management role?
  • Analytical with exceptional attention to detail?

If so, the Recruitment team wants to hear from you by noon on 7 December 2018!

Download the job spec here to find out more about the daily activities and responsibilities of the role...


  •  Education - to A-level/GCSE or equivalent
  • ITIL Accredited (relevant intermediate modules desired)
  • Prince 2 (desired)
  • Understanding of Service Management Methodologies and best practice

Experience and Skills

  • Management experience required (Team Leader experience as a minimum)
  • Demonstrable technical knowledge and understanding, with an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
  • Understanding the importance of business processes and compliance
  • Excellent communication and negotiation skills
  • Strong relationship management skills
  • Experience in dealing with a sales environment
  • Experience of report writing
  • Advanced Microsoft Office knowledge - Word, Excel, Outlook, Microsoft Project and Visio
  • Able to identify key deliveries and to prioritise
  • Demonstrable experience of working in an IT Service management capacity
  • Experience of managing suppliers in outsourcing contracts
  • Experience of Service Delivery, Project and Problem management across multiple industries and business cultures
  • Innovative thinking, in terms of service quality and improvements within the boundaries of CDW’s limits (resource, budgetary, legal etc.)

Before you apply, why not take a look at the top ten reasons to join CDW...

Please note, your application will be retained for a period of six months. After this period it will be removed from our systems.

To apply for this position, please click ‘Apply Now' and send your CV and a covering letter.


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