Network and Voice Consultant

Network and Voice Consultant

Closing date: 31 January 2019




Location: Peterborough

Ref Num: A4886

CDW UK is recruiting for a positive, enthusiastic and supportive Network and Voice Consultant to join the team in Peterborough.

Are you:

  • Passionate about what you do?
  • Self-motivated and driven by challenges?
  • Keen to take ownership of and progress incidents to resolution?
If so the Recruitment team wants to hear from you by 31 January 2019, quoting reference A4886.
 
The successful applicant will be responsible for responding to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements as well as;

  • Firewall Management
  • Incident Diagnostics and Assistance
  • Log Monitoring and Analysis
  • Rule base Auditing and Advisory
  • Device Software Upgrades, Patches and Bug Fixes
  • Configuration Backup / Restore
  • Rule base and Network Configuration Change Management
For full details of the role and responsibilities, download the job spec here.

Knowledge and Experience

Essential

- At least 3 years’ experience in a similar SLA driven support role
- Proven Customer service skills
- Proven experience delivering projects and complex changes
- Industry recognised qualifications in relevant areas of Cisco, ideally CCNA or CCNP.

Desirable
- Cisco Call Manager
- Knowledge of ITIL processes

Before you apply, why not take a look at the top ten reasons to join CDW...

Please note, your application will be retained for a period of six months. After this period it will be removed from our systems.

To apply for this position, please click ‘Apply Now' and send your CV and a covering letter.

 

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