ITIL Coordinator Problem Management

ITIL Coordinator Problem Management

Closing date: 03 June 2019

Location: Peterborough

Ref Num: A6043

CDW UK seeks ITIL Coordinator to join the ITIL Services department in Peterborough.

Are you:

  • A team player but equally effective working independently?
  • Able to perform to high standards whilst working under pressure and to deadlines?
  • Confident in liaising with customers and internal colleagues on a one-to-one or group basis?

If so, the recruitment team wants to hear from you by 3 June 2019 quoting reference A6043.

Download the job specification to learn about the key responsibilities of the role.

Knowledge and Experience

  • Good understanding of, and experience operating within, an ITIL framework delivering services to a customer base
  • ITIL Foundation accredited (mandatory)
  • Previously operated in similar role or interacted with a Problem Management process
  • Solid understanding of Major Incident and Change processes
  • Innovative thinking, in terms of service quality and improvements within the boundaries of CDW’s limits (resource, budgetary, legal etc.)
  • Experience in producing insightful reports from data and trend analysis
  • Experience of using systems and applications e.g. Microsoft Office products - Word, Excel, PowerPoint, Outlook and Visio, ITSM toolset
  • Understanding of Service Management Methodologies and best practices
  • Ability to take ownership and progress Problem Records through to resolution and within reasonable timescales
  • Experience in coordinating meetings with both internal and external stakeholders
  • A background interacting with, or working alongside, technical support teams

Before you apply, why not take a look at the top ten reasons to work for CDW!

Please note, your application will be retained for a period of 6 months after this period it will be removed from our systems.

To apply for this position, please click ‘Apply Now' and send your CV and a covering letter.


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