ITIL Coordinator – Major Incident Management

ITIL Coordinator – Major Incident Management

Closing date: 29 May 2019

Location: Peterborough

Ref Num: A6159

CDW UK seeks analytical individual to take on the role of ITIL Coordinator - Major Incident Management.

Are you:

  • Proactive and always looking for a challenge?
  • Confident to liaise with customers and internal colleagues on a one-to-one basis?
  • Experienced in a fast paced environment?

If so, the recruitment team wants to hear from you by 29 May 2019.

Download the job specification to explore the role and responsibilities.

Knowledge and Experience

  • 2 years + proven experience in a similar role
  • ITIL Accredited (relevant intermediate modules desired)
  • Innovative thinking, in terms of service quality and improvements within the boundaries of CDW’s limits (resource, budgetary, legal etc.)
  • Experience of producing management information and customer reporting to a high level
  • Written documentation to a high standard and leading on the implementation, co-ordination and adoption of processes, procedures and work instructions.
  • Proven experience of using systems and applications e.g. Microsoft Office products - Word, Excel, PowerPoint, Outlook and Visio, ITSM toolset.
  • Proven understanding of Service Management Methodologies and best practice
  • An understanding of all of the Service Delivery departmental operations, systems, processes and structure
  • Demonstrable ability to work as a member of a team and individually

Before you apply, why not take a look at the top ten reasons to join CDW...

Please note, your application will be retained for a period of six months. After this period it will be removed from our systems.

To apply for this position, please click ‘Apply Now' and send your CV and a covering letter.


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