Customer Service Administrator (9 month FTC)

Customer Service Administrator (9 month FTC)

Closing date: 22 December 2017

Location: Peterborough

Ref Num: 2986

The Customer Services team are currently recruiting for an enthusiastic and motivated Customer Service Administrator. This is a nine month fixed term position. 

Are you looking for a fast-paced role where you will work pro-actively with different departments and individuals?

Are you:

•    An excellent communicator with strong decision making and organisation skills?
•    Team focussed and analytical with attention to detail?
•    Proactive and driven, with strong relationship building skills?

If so, the Recruitment team wants to hear from you by noon on 22 December 2017!

The Customer Service Administrator will be responsible for the following:

•    Chasing suppliers for credits notes relating to returned items
•    Processing of supplier credit notes received
•    Customer Services Mailbox Management
•    Liaise with suppliers to obtain credit notes for goods returned
•    Liaise with suppliers on queries relating to goods returned
•    Liaise with Account Managers on queries relating to returned goods
•    Liaise with couriers to obtain proof of deliveries for returned goods
•    Liaise with suppliers on credit note queries
•    Liaise with Account Managers on queries relating to returned goods
•    Processing of credit notes received
•    Processing credit note to customers
•    Liaise with suppliers to obtain a returns number for items in stock which are no longer required
•    Creation and Amendment of Delivery Addresses
•    Ad-hoc duties as and when required


•    Educated to A-Level/GCSE or equivalent.

Experience and Skills

•    Understanding the importance of business processes and compliance
•    Experienced in dealing with Sales environment
•    Microsoft Office knowledge - Word, Excel and Outlook, Visio
•    Able to identify key deliveries and to prioritise
•    Demonstrated ability to work well under pressure
•    Strong relationship building skills

Please note, your application will be retained for a period of six months. After this period it will be removed from our systems.

To apply for this position, please click ‘Apply Now' and send your CV and a covering letter.


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