3rd Line EUC Engineer

3rd Line EUC Engineer

Closing date: 25 January 2018

Location: Peterborough

Ref Num: 3036

CDW UK seeks experienced 3rd Line EUC Engineer to join the team in Peterborough.

Are you looking for a challenging role where you will be responsible for ensuring incidents are resolved within SLA?

Are you:

•         A strong communicator with the ability to work under pressure?
•         Team focussed with excellent customer service skills?
•         Experienced in taking ownership of incidents and progressing them to resolution?

If so, the Recruitment team wants to hear from you by noon on 25 January 2018!

Essential Skills

•    At least 3 years’ experience as a 3rd Line engineer within a similar environment.
•    Respond to Customers either by telephone, electronically or face to face.
•    Citrix XenApp / XenDesktop Support Experience.
•    Citrix Provisioning Services / Machine Creation Services support experience.
•    Hypervisor (XenServer, ESX and/or Hyper-V) Experience.
•    Remote Access (NetScaler / RDS Web) Experience.
•    Microsoft Terminal Services / Remote Desktop Services Experience.
•    Valid Citrix Certified Administator / Associate Accreditation.
•    Citrix NetScaler and its capabilities within an EUC platform.
•    Awareness of Atlantis ILIO and its capabilities within an EUC platform.
•    Knowledge of other EUC technologies eg. AppSense, VMware Horizon, RES etc.

Desirable skills

•    Valid Vendor Accreditations within the area of EUC.
•    Windows 2012/2016 MCSE/MCITP
•    Citrix Certified Professional or Citrix Certified Expert (Virtualisation, Networking or Mobility)
•    Experienced in ITIL best practices desirable, ideally holding an ITIL Foundation certification (V2 or V3).

Take a look at the top ten reasons to join CDW...

Please note, your application will be retained for a period of 6 months after which time it will be removed from our systems.

To apply for this position, please click ‘Apply Now' and send your CV and a covering letter.


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