2nd Line ServiceNet Engineer

2nd Line ServiceNet Engineer

Closing date: 28 January 2019




Location: Peterborough

Ref Num: A5314

CDW UK seeks 2nd Line ServiceNet Engineer to join us in Peterborough.

Are you?

  • Ambitious to grow a successful career within CDW?
  • Able to thrive while working under pressure?
  • Keen to work in a team, while supporting team members?

If so the Recruitment team wants to hear from you by noon on 28 January 2019 mentioning reference A5314!

The successful applicant will:

Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements.

  • Incident Diagnostics and Assistance
  • Log Monitoring and Analysis
  • Rule base Auditing and Advisory
  • Device Software Upgrades, Patches, and Bug Fixes
  • Configuration Backup / Restore
  • Rule base and Network Configuration Change Management

Download the job specification for further information.

Essential Knowledge and Experience

- 2-3 years’ experience in a similar SLA driven support role
- Proven Customer Service skills
- Industry recognised qualifications in relevant areas
- Cisco CCNA required as a minimum

Desirable Knowledge and Experience

- Cisco Call Manager
- Basic knowledge of ITIL
- Security Clearance (SC) advantageous
- Fortinet Knowledge
- F5 Knowledge
- Checkpoint Knowledge

Before you apply, why not take a look at the top ten reasons to work for CDW!

Please note, your application will be retained for a period of 6 months after this period it will be removed from our systems.

To apply for this position, please click ‘Apply Now' and send your CV and a covering letter.

 

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