2nd Line ServiceNet Engineer

2nd Line ServiceNet Engineer

Closing date: 06 March 2019

Location: Peterborough

Ref Num: A5521/5522

CDW UK seeks two 2nd Line ServiceNet Engineers to join us in Peterborough.

Are you:

  • Passionate about what you do?
  • Keen to take ownership of and progress incidents to resolution?
  • Experienced in a fast paced environment?

If so the Recruitment team wants to hear from you by noon on 6 March 2019!

The successful applicants will:

Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements.

Download the job specification for further information.

Essential Knowledge and Experience

- 2-3 years’ experience in a similar SLA driven support role
- Proven Customer Service skills
- Industry recognised qualifications in relevant areas
- Cisco CCNA required as a minimum

Desirable Knowledge and Experience

- Cisco Call Manager
- Basic knowledge of ITIL
- Security Clearance (SC) advantageous
- Fortinet Knowledge
- F5 Knowledge
- Checkpoint Knowledge

Before you apply, why not take a look at the top ten reasons to work for CDW!

Please note, your application will be retained for a period of 6 months after this period it will be removed from our systems.

To apply for this position, please click ‘Apply Now' and send your CV and a covering letter.


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