2nd Line Network Engineer OOH (Night Shift)

2nd Line Network Engineer OOH (Night Shift)

Closing date: 30 October 2018




Location: Peterborough

Ref Num: 4620

The CDW UK NOC team are currently recruiting for an enthusiastic and motivated individual to join their department in Peterborough.

Are you looking for a new opportunity where you will be responsible for providing end users with a technical solution?

Are you:

• Passionate about taking ownership of incidents?
• Motivated to resolve incidents to resolution?
• Able to thrive while working under pressure?

If so, the Recruitment team wants to hear from you by noon on 30 October 2018!

The successful candidates will monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.

Additionally he or she will provide remote support 24x7x365 on a rota:

4 shifts – Nights
4 days – Off

For full details of expected duties, please download the job spec here.

Knowledge and Experience

Essential

•    At least 2 – 3 years’ experience in a similar SLA driven support role
•    Proven Customer service Skills
•    Industry recognised qualifications in relevant areas
•    Knowledge / experience in the following technologies
       - Windows Server 2008/2012/2016
       - Office 365
       - Active Directory
       - File Server / Print Server

Desirable

•    Security Clearance (SC) advantageous
•    Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification (V2 or V3).
•    VMWare knowledge
•    Hyper-V knowledge
•    Exchange 2013/2016  / Skype for business
•    Telephony admin
•    Powershell
•    Azure / Intune
•    Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification (V2 or V3).
•    VMWare knowledge
•    Hyper-V knowledge
•    Exchange 2013/2016  / Skype for business
•    Telephony admin
•    Powershell
•    Azure / Intune

Before you apply, why not take a look at the top ten reasons to join CDW...

Please note your application will be retained for a period of six months after which time it will be removed from our systems.

To apply for this position, please click ‘Apply Now' and send your CV and a covering letter.

 

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