IT Products and Services

We tailor products and services to help your organisation operate more efficiently for greater ROI – plus, we make sure they’re customised to fit your business goals and objectives. We also deliver a wide range of expertise across hardware and software solutions, customer services and procurement and logistics. We’ll share the operational skills needed to meet your IT challenges.

ServiceNet- Network Support Service

Managing and maintaining an enterprise-grade network is a complex and time-intensive task – and, with businesses more dependent than ever on their IT infrastructure, any network performance issues can be hugely costly.

Comprehensive Networking Support

Your network carries the lifeblood of the business. For users it's out of mind - until something goes wrong. IT departments therefore need to have a network support service they can rely on. CDW ServiceNet provides a solution for the total end-to-end management of networks, working proactively with our customers to monitor, improve, repair and manage their network investment.

Vendor Expertise

Understanding your workload demands, and using the right technology-fit for your organisational needs, is key to network management. CDW ServiceNet is built upon our expertise in solution design, multiple vendor technologies and customer service – resulting in true end-to-end networking support.

  • CDW ServiceNet spans the physical and virtualised environments of the data centre, campus and enterprise networks
  • CDW's ServiceNet engineers all hold industry recognised networking accreditations across multiple vendors; we deliver vendor-ratified services to our clients and our ServiceNet engineers have all necessary  vendor tools at their disposal
  • ServiceNet offerings are underpinned by a competitive set of service level agreements (SLAs); typically these are offered with a guaranteed fix SLA, making ServiceNet more comprehensive in its support than standard vendor offerings.

Keeping Your Network Healthy

Network management is more than just providing a fix; CDW’s ServiceNet team works with customers to help keep their networks running as efficiently as possible and mitigating risk of failure.

  • CDW Network Health Checks assess your network assets, hardware, software, design, equipment lifecycle, and support coverage. This ensures your network infrastructure is fully optimised
  • We take a proactive approach to network support, ensuring we identify potential weaknesses or faults, and correct issues before they start to impact business performance
  • Comprehensive support is offered through CDW's Service Desk , and our Field Engineering team can provide replacement parts and hardware break-fix for network devices on-site.

We're focused on providing our customers with world class network support services globally.

 
SERVICES PACKAGE
  BASIC ESSENTIAL PREMIUM
 
Equipment Repair and Maintenance
Parts Management and Logistics
Software Support, IOS Download, SAMT Access
Baseline Healthcheck  
Self Service Device Configuration Management  
Automated Fault Alerting  
Device Configuration Management    
Device Software / IOS Management    
Managed Proactive Monitoring    
Service Management
 

How we can help

At CDW, we're focussed on giving you the best possible network support. If you would like to find out more about how CDW can help please get in touch.

ServiceNet - Basic: Your Starting Point for Simplified Network Management

ServiceNet - Essential: Improving the Network Health of Your Business

ServiceNet - Premium: For Complete Network and Performance and Availability

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